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The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and with most of today's carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily traveled areas may require more frequent cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.

At a minimum, we recommend cleaning your carpets and upholstery once a year.

Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, and bacteria among many, many other simply awful sounding things will make their way into your carpet.

Your carpet acts collects and filters all of the above contaminants. This collection and filtering process traps these contaminants within your carpet, which in turn cleans the air you breathe and allows you to live a healthier life.

But like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its ability to filter out all of that nasty stuff. If these contaminants are in your home, they could be directly contributing to your family's health and nothing is more important than that.

Dr. Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated, "Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment."

While the cleaning process itself is very important, applying a protectant after the cleaning is equally as important. CarpetClean and more… is proud to offer 3M Brand Scotchgard Protection. This unique protectant helps you in two very essential ways:

First, when this protective coating is applied, it puts a barrier around each carpet fiber. This protective barrier resists moisture so if and when a spill does occur, you have a window of opportunity to remove the spill yourself.

Secondly, Scotchgard is very beneficial in terms wear and tear on your carpet. By applying this protective coating on your carpet, it will help reduce the wear and abrasion caused by sand and other things in the carpet. This protects the carpet from excessive matting and in turn will allow your carpet to last longer, thereby saving you money by not having to replace it as often.

We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil and dirt, how much furniture needs to be moved, specialty spotting procedures and setup time.

The drying process on average can take up to 18 hours. Try to keep pet, children and heavy traffic off your carpet during the drying process. Also, wait 24 hours before removing the styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet.

All of our cleaning packages include moving the majority of furniture in the main living area

(NOTE: Most cleaning companies will charge you extra for this service. It is a FREE service with CarpetClean and more…).

Please note that beds, dressers and heavier pieces are not moved and also for liability reasons, we do not move china cabinets, hutches, entertainment systems, pianos, or other valuable belongings.

If a spot reappears a day or so after cleaning: it may have been oily or sticky and was not completely removed, or *wicked due to the nature of the spot, or possibly it's not a spot, but a permanent stain.

* Wicking – the upward migration of moisture and soil on fiber surfaces during drying

If you have spots or small areas that have been bleached out, they may be spot dyed, depending on the type of carpet fiber.

No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.

At CarpetClean and more… we can remove ANY spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions that may or may not allow spots to be removed.

NOTE: The percentage listed next to the condition is the percentage of CHANCE we have of removing it, NOT the percentage of stain that will be removed. If the stain can be removed, it will be 100% removed.

Yellowing (50%) - This is a very common yet often unexplainable occurrence. So common that there are actually products designed specifird fs18 boldy for it. Removing yellowing from a carpet can be as simple as neutralizing the spot or area by spraying a solution on it, or it can be the other extreme and impossible to remove.

Filtration Soiling (25%) - Filtration Soiling is the lines or black marks you see around the edges of your baseboards. Typird fs18 boldy we can get these lines to lighten, but seldom do they come all the way out. The particles in Filtration Soiling are very fine and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.

Urine (50%) - When urine is fresh and has not been cleaned using an alkaline spotter, the chances of removal are good. If however the urine has been there for a long time, the chances are not so good. It is important to note that urine will continue to cause deterioration within the carpet, so it is extremely vital to remove the urine, even if the spot does not come out.

Vomit (50%) - SEE Urine. (NOTE: If vomit is from a pet and red dye is an ingredient in your pet's food, Also SEE Red Dye removal below.)

Blood (75%) - If no hot water or alkaline cleaning products have been used, chances of full removal are good.

Rust (85%) - Chances for rust removal are excellent.

Red Dye (5%) - Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases the only way to remove red dye is with a heat transfer process in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires, we do charge extra for this.

Lipstick (50%) - Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category which gives it a slim chance for removal.

Furniture Stain (1%) - Almost impossible.

Soft drinks (95%) -> Usually not a problem.

Tea & Coffee (50%) - Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled, it is very hot. This can cause a stain to be set into the carpet.

Ketchup (50%) - Some ketchups have red dye in it, it could leave a stain. But without red dye, it's not a problem.

Mustard (15%) - Mustard can be very difficult to remove.

Paint (20%) - If it is a fresh spill the chances are much better. If it has already dried, chances are slim.

I have had some homeowners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning on the part of many cleaning companies. Many of these companies, in an effort to cut costs and save time, will buy the cheapest cleaning solutions, won't provide the proper training for their technicians, and will not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur.